YB Therapy’s vision is to provide a Professional quality service to all of our clients.
To help us provide the best possible experience, we kindly ask all clients to review the following
policies before booking.
Booking
All appointments must be secured with a booking fee. Sessions are not confirmed until the
booking fee has been received. Until payment is received, appointments remain provisional and
may be released or allocated to another client.
Cancellations & Rescheduling
Please provide at least 48 hours’ notice if you need to cancel or reschedule an appointment.
Failure to provide sufficient notice will result in the full session fee being charged.
No-Show Policy
If an appointment is missed without notice, the full session fee will be charged. Future
appointments may be declined until any outstanding balances are settled.
Late Arrival
Late arrival may result in a shortened session in order to accommodate other clients. The full
session fee remains payable, regardless of time used.
Payments
All payments are processed securely. YB Therapy does not store full banking or card details and
complies with applicable data protection laws.